Crystal Clear Semantics Improves Continuing Care

  • January 2014
  • Posted By Debbie Ellard
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Semantics For Continuing Care Crystal clear semantics improves continuing care and are vital to the success of your re-care program. You have patients in your practice that are mostly edentulous and many times they cannot understand the need to be seen twice each year. For this example we’ll say they came in, had a complete

Say This, Not That! Semantics For Dentistry

  • January 2014
  • Posted By Debbie Ellard
  • 0 Comments
Semantics For Dentistry  Taking the time to evaluate how you say what you say is important. Semantics for dentistry when communicating with patients in the office and on the phone can help solidify a positive customer service reputation. Never miss a chance to ‘Wow’ the person on the other end of the phone line. Smile!

Local Search Visibility

  • October 2013
  • Posted By Debbie Ellard
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Improve Your Local Search Visibility  How do you know if your information is correct on all of the various local search sites? Did you know that your information is there regardless of who posted the data? Chances are the information is partially, and in some cases, largely incorrect. The image below represents a random dentist

Continuing Care – Recall, What’s the Word?

  • June 2013
  • Posted By Debbie Ellard
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 Continuing Care or Periodontal Maintenance? The Choices Keep Coming! Continuing Care - Recall, What’s the Word? What is YOUR word? Continuing care is the heartbeat of every practice and not knowing the health of this vital organ is exposing many dental practices to unnecessary risk. More about this in a moment. Not all patients will understand why

PAST DUE! Update Your CDT Codes!

  • February 2013
  • Posted By Debbie Ellard
  • 0 Comments
Have you updated your CDT Codes? Most practice management software can install these but you have to click the update button! Not doing so can delay payments from insurers and degrade your efficiency. We don’t want that! In addition, make sure you check the medical cross coding for updates. Again, many practice management programs integrate

Tomato Tomahto – Smile Your Message For Better Customer Service

  • November 2012
  • Posted By Scott Ellard Dentistry
  • 0 Comments
Smile Your Message! Yes! It’s both! What you say and how you say it are equally important from your patient’s perspective.  You can answer the phone with,      “Dr. Smith’s office”       or “Dr. Smith’s office, this is Jane”       or “Dr. Smith’s office. How may I help you?” All will work
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