Crystal Clear Semantics Improves Continuing Care

  • January 2014
  • Posted By Debbie Ellard
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Semantics For Continuing Care Crystal clear semantics improves continuing care and are vital to the success of your re-care program. You have patients in your practice that are mostly edentulous and many times they cannot understand the need to be seen twice each year. For this example we’ll say they came in, had a complete

Say This, Not That! Semantics For Dentistry

  • January 2014
  • Posted By Debbie Ellard
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Semantics For Dentistry  Taking the time to evaluate how you say what you say is important. Semantics for dentistry when communicating with patients in the office and on the phone can help solidify a positive customer service reputation. Never miss a chance to ‘Wow’ the person on the other end of the phone line. Smile!

SWOT Analysis For Dentistry Weaknesses

  • October 2013
  • Posted By Scott Ellard
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SWOT Analysis For Dentistry Weaknesses   This is the first post in a series where we will discuss SWOT Analysis for Dentistry Weaknesses. SWOT: Strengths Weaknesses Opportunities Threats I have chosen to begin with Weaknesses because this will give you food for thought and is something your team can get excited about improving right away

Tomato Tomahto – Smile Your Message For Better Customer Service

  • November 2012
  • Posted By Scott Ellard Dentistry
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Smile Your Message! Yes! It’s both! What you say and how you say it are equally important from your patient’s perspective.  You can answer the phone with,      “Dr. Smith’s office”       or “Dr. Smith’s office, this is Jane”       or “Dr. Smith’s office. How may I help you?” All will work
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